Frequently Asked Questions

All about our Reykjavik & Iceland tours

Where Do The Tours Start?

We meet up at Hlöllabátar the sandwich shop in the center of Reykjavik at Austurstræti 1. Please gather facing the square (Ingólfstorg) and the two tall stone seat-pillars (each over two meters high). You will see Center Hotel Plaza is to your right.

The area in front of Hlöllabátar has benches, tables, and a covered ceiling overhead, providing shelter and a comfortable waiting place.

Our expert local guides usually wear a light blue jacket with Your Friend in Reykjavik on the back.

We recommend using Google Maps below for detailed directions or use a different map software because the Icelandic street names can be a little tricky.

Does my tour start and end at the same place?

The tours do not always end where they begin but they all take place in the centre of Reykjavik or close by. We are happy to walk with you back to the starting point after the tour has finished.

What should I wear?

Iceland is a wet and windy place so even if the sun is shining when you leave for your tour, it might not stay that way. Actually, its really unlikely that it will stay that way. The weather changes very quickly. So please always bring something warm to protect you from the wind and something for the rain so you don’t get wet. Umbrellas are a rare sight in Reykjavik (because of the wind) so a raincoat might be a better choice. If you are meeting us in the snow and its sunny, bring a pair of sunglasses!

Should I book a tour at the beginning of my trip?

Please call us, text us or email us if you are late and we will do our best for you to not miss the tour but keep in mind our guides are asked to silence their phones when a tour has started to be totally focused to our friends from around the world.

We will not refund a tour if you are late and we can’t catch up with the group.

Email address: [email protected]
Phone: +354 6554040

Should I book the tour the same day I arrive in Iceland?

We recomment you book your tours with us before your travel to Iceland. Being a small family business it’s better to plan your tour beforehand so we have an expert guide available for you.

Our Reykjavik Walking Tour or the Reykjavik Food Lovers Tour are a great way to start your visit to Iceland.

It takes about 45 minutes to drive from Keflavik to BSI bus stop in Reykjavik if you take the airport shuttle. Most hotels allow you to leave your luggage with them before check in. If not you can storage your luggage for a small fee at BSI bus stop.

Do you cancel the tour if the weather is bad?

The answer to that question is no. We will simply dress according to weather, put on a big smile and laugh about it. That’s the Icelandic way, we never let the weather stop us from going out, meeting people and have a good time. And you never know, the tour might start in a bad weather but end in a perfect one.

Is it possible to customize a tour?

Yes, of course! We would love to tailor a custom tour for you. This price will need to be determined, based on your special request. Please contact us at [email protected]

Can I cancel my tour?

Please note that if you are booking a tour through Your Friend in Reykjavik with a partner the partner’s terms and conditions may apply.

All tours
If you cancel 24 hours before the tour you get a full refund.

Liability
By accepting these terms you agree to participating in the activities offered on tour at your own risk and that you take responsibility for your own safety. Your Friend in Reykjavik does not assume any responsibility for accidents that are caused by its customers, which can be traced to their own actions or are caused by factors outside of human control (Force majeure).

If you are booking a tour with one of our partners, Your Friend in Reykjavik cannot be held responsible if the tour does not meet expectations. Our partners are responsible for their tours and their conditions apply.

Can I park my car nearby the meeting point?

Yes, you can park your car nearby. Check out some nearby parking locations for more details.

Can I bring a stroller or wheelchair on walking tours?

Yes, strollers and wheelchairs are welcome on our walking tours

Can I modify my booking or reschedule?

Yes, please reach out to us by email to modify or reschedule your booking

What if I have Food Allergies?

We do our best to accommodate all dietary restrictions, please get in touch if you are unsure

Do you offer tours in multiple languages?

All of our private tours are available in English, French, Spanish or German – we offer tours in other languages, get in touch if you want more info

Are kids welcome on tours?

Absolutely, we love having little explorers along for the adventure! Children aged 12 and under receive a discounted price.

Booster seats are available; just let us know in advance if you’ll need one, and we’ll have it ready for you. For everyone’s safety and comfort, we allow a maximum of two children per adult.

Please note that we’re currently unable to accommodate children under 4 years old on our day tours, and under 5 years old on our Northern Lights tours.

If you’re unsure whether a tour is suitable for your family, just reach out. We’re always happy to help you plan the perfect experience.

Can I be picked up at the airport, join a tour, and then be dropped off at my hotel?

Yes, that’s no problem at all! We’re happy to arrange airport pick-up, take you on your tour, and drop you off at your hotel afterwards.

When booking, simply include your preferred pick-up and drop-off locations in the booking notes, and we’ll take care of the rest. If you’re unsure about anything, just reach out. We’re always happy to help.